General terms and conditions

  1. General
    These are the general terms and conditions of Felien Geldhof, established as a one-man business in Bavegem under the commercial name Lont & Co with VAT number BE0758.562.962, for her customers with whom Lont & Co has an agreement.
  2. Description of the agreement
    There is an agreement between Lont & Co and customer as soon as the order is completed by payment.
  3. Prices
    The prices quoted on the website, www.lont-co.be are always inclusive of VAT (21%) and exclusive of other costs such as shipping costs. All prices can be requested at all times from Lont & Co.
    The products remain the property of the seller until it has received full and final payment of the price.
  4. Payment
    By placing an order and clicking on the 'checkout now' button, the customer enters into an agreement and therefore a payment obligation with Lont & Co. Additional costs, such as shipping costs, are clearly stated at checkout.

    The payment options on the Lont & Co Webshop are currently as follows:
    Bancontact – iDeal
  5. Shipping & Delivery
    The products will be shipped to the shipping address provided at the time of the order. Please make sure it is correct.
    Upon receipt of your order and payment, products are produced, and Lont & Co ships them within the standard 30 calendar days from order date, unless otherwise specified. This delivery time may vary depending on the size of the order and any customizations requested. Lont & Co always tries to keep this delivery time as short as possible without compromising the quality of the products.
    If a product of the collection is not in stock within 30 days, only then can the buyer claim a refund of the order made. An exception to this is ceramics made to order. The process of going from clay to ceramics takes 4 to 6 weeks.

    Lont & Co makes most candles and ceramics to order, but there is also stock, which is indicated as readily available. These readily available candles and ceramics are usually delivered much faster than items made to order. If you have a combination of readily available items and made-to-order items, the full order will be shipped when the made-to-order items are ready. Candles made to order are usually shipped within two weeks. For ceramics made to order, please allow six weeks.

    You will be notified when your order is shipped, or ready for collection.

    If your order needs to be made and shipped urgently, please contact us first to see if this is possible. We will look at the options together.

    Lont & Co products are shipped via Bpost or PostNL. Lont & Co declines all liability in case of excessive delay in delivery due to the postal services.
    Vacation periods are also announced in good time so that you still have plenty of time to place an order.
    We currently only ship within Belgium & the Netherlands. Please contact us if you do want to ship to another country.
  1. Force majeure
    Lont & Co makes every effort to have the shortest possible delivery time. But because Lont & Co is a one-man business, in exceptional cases there can be delays due to force majeure. You will be informed of this in time.
  2. Right of Withdrawal
    If the Lont & Co order does not meet your needs, you can return within 14 days.
    The return will be accepted if the product is in good and original condition. For example, the candles must not have been lit. The purchase value and standard shipping costs will be refunded upon receipt of the return. Return shipping costs are the customer's responsibility.
    Lont & Co reserves the right to refuse returns when it is suspected that the item has already been used or when the item has been damaged as a result of the return.
    Lont & Co further reserves the right to refuse returns if items are not returned within 14 days of delivery of the order.
  3. Exclusion of withdrawal
    Lont & Co offers customisations; these can range from certain candle specifications such as the colour or a scent and colour combination or personalisations of the accompanying glasses, etc. We also offer customised ceramics, such as a specific colour, shape, or text on the ceramics. These products are excluded from the right of withdrawal.
  4. Safety regulations
    The customer agrees to follow the safety instructions at all times when using Lont & Co candles. These safety instructions are included with each order and are also available at https://www.lont-co.be/veiligheidsvoorschriften/.
  5. Complaints
    If you have a complaint about a purchased Lont & Co product, you can always contact us. Send it via email to info@lont-co.be with a detailed description of the problem and pictures. This complaint will be reviewed within 5 business days and you will be contacted for further action.
  6. Privacy
    Continue to the Privacy Policy of Lont & Co.

    Date version general terms and conditions: 31/10/2024
    You can download the general terms and conditions here
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